Privacy Policy can be found here.

Collection of Personal Information

The Osteo Collective takes your privacy seriously. We collect and record your personal and health information to assist your practitioner in providing treatment. There are situations when this information will need to be shared. These include, but are not limited to:

• When required by law
• To communicate with other health professionals involved in your care
• Discussion with insurers (ie private health insurers, third party insurers such as WorkSafe, TAC)
• To other practitioners at The Osteo Collective who may consult with you.

We will only provide your personal information to another party with your consent. We have a Privacy Policy which can be viewed here: theosteocollective.com.au/privacy-policy. If you would like a hard copy, please let us know.

Informed Consent

We will only provide treatment to you with your consent. You can withdraw your consent at any time. If you ever wish to cease treatment for any reason, please let your practitioner know immediately. If you feel uncomfortable at any time, please let your practitioner know. We welcome your questions if you have any.

There are risks associated with all health procedures. Serious and permanent harm arising from osteopathic treatment, massage therapy, exercise physiology, exercise therapy and pilates is extremely rare; however, temporary soreness and exacerbations are relatively common.

There are no accurate figures available on adverse reactions or incidence of injury associated with osteopathic manipulation in Australia. The incidence is so rare that it is difficult to compile accurate statistics. Similar techniques applied by chiropractors in various studies have been associated with stroke like symptoms in 1:50,000 to 1:5 million manipulations. It is an assumption that the risks of osteopathic manipulation may carry the same risk. The research also fails to distinguish between stroke like symptoms caused solely by manipulation, and by manipulation where the events in progress have caused the patient to seek treatment in the first place.

I understand, and I am informed that, in the practice of osteopathy (including osteopathic cervical manipulation), massage therapy, exercise physiology, exercise therapy and pilates there are some very slight risks to treatment, including, but not limited to, muscle and joint soreness, muscle strains, joint/ligament sprains, inflammation, fractures, disc injuries, strokes or stroke like episodes, damage to nerves and blood vessels, and transient ischaemic attack.

Dry needling and cupping may be advised and performed by your practitioner during your treatment. Dry needling is a therapy where sterile, single use acupuncture needles are specifically inserted into tender points in muscles. All care is taken to ensure your safety by taking a through case history, using single use sterile needles, and an alcohol swab. There are some risks associated with the dry needling. These include, but are not limited to, infection, bruising, pain, and puncture of blood vessels, nerves and lungs. Cupping involves placing a glass or plastic cup, sometimes heated with the aid of an accelerant to create suction, on the skin. Risks include, but are not limited to, bruising and burning of the skin.

Treatment

You may be asked to remove certain items of clothing to allow for effective assessment, examination and treatment. Towels are used for draping. Please let your practitioner know if you would prefer to not remove any clothing.

All of The Osteo Collective’s practitioners are insured through their respective insurance companies. Any professional liability is between the patient and the individual practitioner. The Osteo Collective advises that any treatment is supplied by the individual practitioner, and that The Osteo Collective accepts no responsibility for treatment received.

Cancellation policy

We have a strict 24 hour cancellation policy. By booking an appointment with us you agree to provide us with a minimum of 24 hours notice of cancelling or moving an appointment or a cancellation fee may be charged.

Please let us know as soon as you realise you will be unable to keep your appointment. This is to allow other patients the opportunity to take the appointment.

We ask you to respect our practitioners’ time and our patients who may be waiting for an appointment.

The cancellation fee equates to 50% of the treatment fee. 

Online booking

By registering as a patient online you are subscribing to receiving emails from The Osteo Collective.  You can unsubscribe at any time. Please let us know if you wish to do so.

You can cancel your appointment by clicking the cancellation link on your confirmation email, as long as it is 24 hours prior to your appointment. If it is less than 24 hours before your appointment you will be required to call the clinic on 03 95718888 (Malvern East) or 03 8555 9757 (Cheltenham).