What is the criteria for seeking treatment now?
DHHS has told us we must only treat URGENT cases. They have advised that treatment must only be provided, “if the absence of, or delay of this care, would result in a significant change/deterioration in the patient/client’s functional independence necessitating escalation of care (e.g. a requirement for specialist input/review, an increase in care needs and/or alternate accommodation, avoiding a hospital admission or emergency department presentation).” There is a set of questions that help us determine if you meet the criteria.

What does this mean for me?
Please continue to book your face-to-face appointment if you believe you require treatment. We will be calling all patients prior to their appointments to conduct the screening process to ensure you are eligible for face-to-face treatment at this time.

Online consults can be conducted if you do not meet the criteria. We have conducted a large number of online consults during the pandemic in the last few months, and have seen significant benefit for our patients. We are able to provide advice, teach you some self treatment techniques and provide exercise rehab plans during these consults to assist you in any way we can.

I’m not sure if I would fit the criteria for face-to-face treatment
Please continue to book, as we will always contact you prior to ensuring you are eligible. If you would prefer, you can contact us (info at theosteocollective.com.au) and we can help you determine if a face-to-face or online appointment is appropriate at this time.

Please be aware that we have increased the lead in time for appointments to be booked online. This means that an appointment can only be booked online 18 hours or more in advance. This allows us time to contact all patients prior to conduct the screening process. You can always still call/email us to try and get an appointment. If you don’t see appointments available online, please still contact us via phone/email as we are often able to book you at the last minute.

What about Exercise Physiology?
Exercise Physiology at this stage will move to online consults only (telehealth). We will be in touch with you if you currently have a face-to-face appointment booked to explain how this process works. You can also read about Online EP sessions here.

What about Remedial Massage?
Unfortunately at this time, remedial massage is not available under stage 4 restrictions. If you feel you require hands-on treatment, please contact us and we can determine if a face-to-face appointment would be appropriate.

Please keep in contact
If you are concerned in any way, please get in touch with us. The DHHS guidelines are aiming to reduce movement in the community if not urgently required. DHHS (and we) don’t want you to put off seeking treatment if you are in urgent need.

We will be here to assist you in anyway we can over the next 6 weeks.
Please don’t hesitate to email or call us.

We will continue to provide updates as required.

Please continue to look after yourself, your family and the community.

Scott, Todd, Maddy & Elissa